Return Policy – Relaxed Styling

1. Introduction

At Relaxed Styling, we want customers to feel confident when shopping for clothing and fashion items through our online store. We understand that choosing products online may sometimes involve uncertainty, particularly when it comes to style, fit, colour, or personal preferences. This Return Policy explains the general principles and conditions that apply when customers wish to return products purchased through relaxedstyling.com.

Our aim is to make the return process as clear and straightforward as possible while ensuring that requests are handled consistently and fairly. We encourage customers to read this policy carefully before placing an order and to review it again if they decide that a purchased item may need to be returned.

This policy should be read together with our Terms and Conditions and any other applicable policies published on relaxedstyling.com. Nothing in this policy is intended to restrict consumer rights that cannot legally be excluded or limited under applicable law.

2. Eligibility for Returns

Products may be eligible for return when they meet the conditions described in this policy and any applicable legal requirements. To help ensure that a return request can be assessed appropriately, customers should review the condition of an item and determine whether it meets the relevant eligibility criteria.

As a general principle, returned products should be in their original condition, unused, unwashed, and free from damage caused after receipt. Where applicable, original labels, product packaging, accessories, and other included components should be retained and returned with the item.

Certain products may be subject to specific return conditions because of their nature, hygiene considerations, or applicable legal requirements. Where such restrictions apply, they will be interpreted in accordance with the relevant law and any conditions disclosed at the time of purchase.

Eligibility may also depend on whether the item corresponds to the original order and whether the request complies with the applicable return procedure. Customers should review the relevant product information and order documentation before initiating a return.

3. Return Period

Return requests must be submitted within the applicable return period established by the relevant purchasing terms or consumer protection laws. Customers are encouraged to review the conditions associated with their order so that they understand the time limits that may apply.

The relevant period may depend on the type of transaction, the destination, and the legal requirements governing the purchase. Where statutory cancellation or return rights apply, those rights will take precedence over any inconsistent provision in this policy.

To avoid unnecessary complications, customers should assess their purchases promptly after receiving them and decide whether the products meet their expectations. Waiting until a return period has expired may affect the options available, except where applicable law provides otherwise.

The applicable return conditions should be reviewed before taking action, particularly when a product has special eligibility requirements.

4. How to Request a Return

Customers who wish to return a product should first review the applicable return requirements and confirm that the item may qualify. The next step is to follow the return procedure made available through relaxedstyling.com or the relevant order information.

When preparing a return request, customers should provide accurate information about the purchase and clearly identify the item concerned. A clear description of the reason for the request can help the circumstances be understood and assessed.

Customers should wait for any required instructions or confirmation before proceeding when the applicable procedure calls for prior approval. This helps reduce the possibility of a return being handled incorrectly or becoming difficult to identify.

Products should be prepared carefully for return, with applicable labels, accessories, and original packaging included where required. Customers should also retain relevant purchase records until the return has been resolved.

5. Condition of Returned Products

Returned products may be inspected to determine whether they meet the applicable eligibility conditions. This assessment may include checking the item’s general condition, completeness, identifying information, and consistency with the original purchase.

For clothing and fashion products, customers should take reasonable care when trying on items. Products should not be washed, altered, or used beyond what is reasonably necessary to assess their fit and characteristics. Items showing signs of excessive use, avoidable damage, or unauthorised modification may not qualify for a voluntary return, subject to applicable legal rights.

All components supplied with a product should be retained wherever possible. Missing accessories, damaged packaging where relevant, or incomplete product sets may affect the assessment of a return request when permitted by law.

If a product is defective or does not conform to the purchase agreement, different rights and remedies may apply. Such cases will be considered under the relevant legal requirements rather than being treated solely as a change-of-mind return.

6. Incorrect, Damaged, or Defective Items

We recognise that a product may occasionally arrive in a condition that does not meet expectations or may differ from what was ordered. If a customer discovers that an item is incorrect, damaged, defective, or materially inconsistent with its description, the issue should be assessed under the applicable consumer protection rules and purchasing terms.

Customers should clearly identify the affected product and explain the nature of the issue when submitting a request. Relevant order information and reasonable supporting documentation may help establish the circumstances.

Depending on the situation and applicable law, available remedies may include replacement, repair, a refund, or another appropriate resolution. The remedy will depend on the nature of the problem, the relevant legal requirements, and the circumstances of the purchase.

Nothing in this policy excludes or limits rights relating to faulty, misdescribed, or non-conforming products where those rights are protected by law.

7. Exchanges

Customers who wish to exchange an item for another size, colour, or product should first review the available options under the applicable return procedure. Exchanges may depend on product availability, the condition of the original item, and the terms governing the transaction.

Where a direct exchange is not available, a customer may need to follow the applicable return process and consider placing a separate order for the preferred alternative. Any such arrangement remains subject to the relevant policies and consumer rights.

Customers should not assume that a requested replacement will be available in every size or colour. Product selection may change, and availability can vary over time.

We encourage customers to check product descriptions and sizing information carefully before making a purchase to help reduce the likelihood of needing an exchange.

8. Refunds and Refund Processing

When a return is approved and a refund is due, the refund will be handled in accordance with the applicable terms and legal requirements. Where possible, refunds will generally be issued through the original payment method, subject to the payment provider’s procedures and any legal requirements that apply.

The timing and processing of a refund may depend on the return assessment, the status of the transaction, and the systems involved in completing the payment reversal. Customers should keep their order records until the matter has been fully resolved.

Where a refund is legally required, it will be processed within the timeframe established by applicable law. Any permitted deductions or adjustments must comply with the relevant legal requirements and disclosed purchasing terms.

A return request does not automatically mean that a refund has been approved. The request must be assessed according to the applicable conditions, without prejudice to any statutory rights the customer may have.

9. Items That May Not Qualify for Return

Some products may be excluded from voluntary returns when permitted by applicable law. Examples may include items that have been personalised, products made to specific customer requirements, or certain sealed goods that cannot be returned for hygiene or health protection reasons once opened.

These exclusions do not automatically apply to every product in a category. Their validity depends on the nature of the item, the circumstances of the purchase, the information disclosed to the customer, and the applicable legal rules.

Defective products and items that do not conform to the purchase agreement remain subject to any mandatory consumer rights that apply. Customers should review the specific conditions relevant to their purchase before assuming that an item is or is not eligible.

10. Customer Responsibilities

Customers are responsible for reviewing the return conditions, keeping relevant purchase information, and ensuring that returned items are prepared in accordance with the applicable procedure. Providing accurate information and following the required steps can help prevent avoidable delays or misunderstandings.

Customers should also take reasonable care of products while deciding whether to keep them. Items should be protected from unnecessary damage, and any components supplied with the original purchase should be retained where appropriate.

If the return procedure requires specific information or documentation, customers should provide it as accurately as possible. Any return must comply with applicable laws and the terms governing the original transaction.

11. Changes to This Return Policy

Relaxed Styling may update this Return Policy from time to time to reflect changes in business practices, product offerings, website procedures, or legal requirements. The current version will be published on relaxedstyling.com.

Customers are encouraged to review the policy periodically. Any changes will be applied in accordance with applicable law and any requirements governing existing purchases or transactions.

Where a particular order is governed by specific terms, those terms should be considered together with this policy, subject always to mandatory legal protections.

12. Final Statement

At Relaxed Styling, we believe that clear return conditions are an important part of a positive online shopping experience. Our aim is to explain the general requirements for returning products, clarify how requests are assessed, and help customers understand the options that may be available.

We encourage customers to review product information carefully before purchasing and to retain relevant order details until they are satisfied with their purchase. If a return becomes necessary, following the applicable procedure and ensuring that the product meets the relevant conditions can help make the process more straightforward.

This Return Policy applies to purchases made through relaxedstyling.com and should be interpreted in accordance with applicable consumer protection laws. Where any provision conflicts with a mandatory legal right, the relevant legal requirement will take precedence.

Thank you for choosing Relaxed Styling. We appreciate your trust and aim to provide clear, fair, and consistent information throughout your shopping experience.